You’ve just gotten home from work to find that your home has been broken into and some of your items stolen. You phone your insurance company to lodge a claim to find they are talking about policy limits, telling you that some of the stolen items may not be covered and then wanting you to make a payment before they will lodge the claim.

With over 20 years working in the insurance industry, Insurance Claims Assistance writes this blog that explains the claims procedures, gives important advice and hopefully enables you to negotiate the way through the systems and procedures that are being imposed by your insurer.

Often these procedures are difficult to understand, the staff keep talking to you in terms that make no sense and the time periods before things happen are really long. Why is this, how can I speed things up and what are they talking about.

Although this blog does not give legal advice and may not be suitable for everyone, we do try and give basic assistance on your home and contents policy based on our experience in the industry. 

There are many varied and different policies on the market that you can buy and this advice is generalised and may not be appropriate to the product you bought. Please check your documents.